Based on partner and user feedback, Libby continues to improve the search and discovery experience for users with access to multiple library collections.
In the coming days, Libby will release an update to automatically show users with multiple library cards the quickest option to access the title they want to read. Here’s how it will work: If a book they’re interested in is available to borrow from their active library (i.e., the library collection they’re searching in), they’ll see the option to Borrow from that library.
If there is a wait list on the title at their active library: They’ll see the option to Borrow from one of their other saved libraries (if it’s available from one of them).
They’ll see the option to place a hold from the library with the shortest wait list. This may be their active library or one of their other saved libraries.
After borrowing or placing a hold, the user’s active library won’t change.
Note: When a user runs a search, Libby will not show content that isn’t in their active library’s collection. Additionally, while Libby shows the quickest way to get a title, users can still see the title’s availability across all their libraries and choose where to take action. See how this works on Libby Help.
This update will provide the following benefits: Keeps users in their active library—Users can see the best availability for the titles they want to read without leaving your library’s collection. Minimizes “extra” holds and reduces overall wait time—Presenting the shortest wait time up front will help prevent users from placing extra holds at multiple libraries.
Increases user satisfaction—The faster users can access the book they want to read, the happier they’ll be. Satisfied users are more likely to keep returning to for their next book.
Happy reading